1 – How long will my delivery take?
Once you have placed an order, it will be delivered within 3-5 working days.
2 – Can I return something if I don’t like it?
Yes.You have the right to cancel your order with us and return the goods, even if they are not faulty,up to 28 days after you received the order. A full refund of the goods will be made upon receipt of the returned goods. Any returned product(s) must be returned in all of their original packaging, and in like-new condition.
3 – Temperature controlled product
Temperature controlled products e.g. animal vaccines – are exempt and cannot be returned due to change of mind. They are clearly marked as temperature controlled on their product page. This does not affect your statutory rights.”
4 – Cancelling Orders
If you wish to cancel your order, please contact our customer service team on 093 51328 or by email webshop@glynns.ie. If your order has already been dispatched, we will need you to accept the goods & complete the Returns process to complete the cancellation..
5 – How do refunds work?
We will refund to your original payment method.Refunds will exclude any cost incurred for shipping to customers unless the refund is due to faulty/damaged goods or dispatch errors.Please allow 2 -3 working days for returns processing and up to 7 working days for the funds to be returned to your account.
6 – How to Return Your Goods
Goods purchased online, can be returned by post or in-store at Glynns Agri Choice store. Include your original receipt/invoice and package the goods appropriate so they do not get damaged in transit back to us. Label the goods for return to Glynns Agri Choice, Cartron, Milltown, Co. Galway.
7 – Faulty/Damaged Goods
If your goods is faulty or damaged on receipt, please contact our customer service team on 093 51328 or by email webshop@glynns.ie to report the issue within 48 hours of receiving the goods.If the product(s) is found to be faulty/damaged, you will be entitled to a full refund or exchange (subject to stock availability). Any postage costs incurred will also be refunded.
8 -Incorrect Goods
If you have received any goods in error, please contact our customer service team on 093 51328 or by email webshop@glynns.ie to report the issue within 48 hours of receiving the goods.
